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Delete your account

Request deletion of your Voltrench account and cloud saves, including if you have uninstalled the app.

Request by email

Send an email to neonbastion.support@gmail.com with the subject Voltrench account deletion. Send it from the email address associated with your game account when possible. State that you want your account and associated cloud saves deleted.

We may ask you to verify ownership before processing the request. Do not send your password. We’ll confirm the outcome by email.

Delete inside the app

Open Settings → Cloud save & account, sign in, then choose Delete account and cloud save. Follow the password confirmation. This removes the Firebase Authentication account and the current and previous cloud save documents.

What is removed?

Your account’s authentication record (including its email association) and both cloud save generations are deleted. Account deletion also initiates removal of leaderboard scores, display name and ranked run records, including historical periods. Cleanup retries after transient service failures; cached rankings may briefly remain visible. Local progress on your phone remains, so you can continue offline. Remove local progress separately using Android’s app storage controls or by uninstalling; those actions do not delete the cloud account.

Purchases

Deleting your cloud account does not delete Google Play transaction records, issue a refund, or revoke purchases. Google manages those records separately. Local purchase entitlements and balances remain with local game progress until you remove app data. See the privacy policy for purchase and backup details.

Other records

Support correspondence may be retained as needed to handle requests or meet legal obligations. Analytics and crash reports are not deliberately linked to your account email or cloud save and are subject to Google’s retention policies. Account deletion does not automatically remove those reports. See our privacy policy for more details.